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Performance Management

What are the common reasons for implementing a Performance Management solution, supporting SLA’s, protecting service credits from being issued, support investigations and technical analysis as required, furnish project capacity planning initiatives in addition to potentially supporting repeat and new business opportunities by demonstrating good levels of service.

Owning PM solution has it challenges as well and let’s not underestimate the complexity that goes along with this either. Firstly, you need to define your scope, KPI’s, metrics, SLA’s, discover assets, define services, groups / topologies and maybe combine data from 3rd pty products solutions as in differed historical data from multiple 3rd party systems, oh and did we also consider how this capability integrates within your OSS stack i.e. is it integrated as part of existing product set or as a standalone 3rd party product that requires bespoke integration.

The bottom line, is that monitoring of both Applications and Infrastructure and Services  is complex when trying to understand and gain useful insights how your business is running and in essence, implementing a PM Solution requires vision, dedication, long term commitment.

So how can we help?

Historically we have assisted our customers to implement standalone solutions, which require vision, strategy and design work shops, application customisation, 3rd party integration and bespoke development and having implemented solutions into a number of institutions in Finance, Transport and the Telco / Media sectors we recognise that there are a lot of overheads with this approach that do become an issue to support and maintain over time.

As technology has evolved we now recommend a different approach, which is based around leveraging and creating operational efficiencies such as stream line your process, procedures and tools, knowledge and ongoing OPEX costs. The key to this approach is through 3rd generation solutions which now provide the ability to consolidate, asset discovery, life cycle management, event monitoring, performance management and reporting into one framework that scale both vertically and horizontally. By taking this approach, you will introduce many key benefits from providing integrity from the asset discovery process through to all the key capabilities which support your (FCAPS) requirements.

Features

  • Integrated historical reporting.
  • Real-time graphing of performance indicators.
  • Synthetic transactional performance measurements from multiple locations.
  • Customizable monitoring of all available data.
  • Real-time monitoring.
  • Historical reporting.
  • SLA reporting.
  • OLA reporting.
  • Application awareness reporting.
  • Business process monitoring reporting.
  • End-to-End performance management solution.

Advantages

  • Provides access to historical trend data.
  • Graphical visualization of performance data.
  • Proactively monitors transaction availability.
  • Allows administrators to add monitoring based on the unique needs of their environment.
  • Enables administrators to get live data to identify and solve problems.
  • Captures performance data in a centralized repository and allows to extract data whenever needed.
  • Integrates system management across IT disciplines.
  • The visualization of your system on different logical levels (e.g. network level, application level, or business process level) gives you exactly the information you are interested in.

Benefits

  • Uses historical data for capacity planning and workload management.
  • Allows operational staff to easily understand critical systems and application performance.
  • Improves availability and performance of critical e-business transactions.
  • Provides administrators flexibility to increase the sophistication of their management environment over time or as required.
  • Gives the ability to track, understand, and prioritize problems immediately.
  • Provides a flexible repository for all performance data.
  • Service level management and capacity planning.
  • Eliminates the need for multiple element management products within your enterprise.
  • Monitor and control service/operational level agreements and have better control of your business.

Key Features

  • Pre-defined reports.
  • Comprehensive network filters.
  • Analysis of traffic in specified QoS classes.
  • BGP AS filtering.
  • Application awareness.
  • TCP/UDP port detection.
  • Real-time and historical traffic views.
  • Combined ‘grouped’ analysis over several routers/NetFlow devices.
  • Single interface flow inspection.

Filtering (Collected Metrics)

  • Top talkers/receivers/hosts/conversation.
  • Top applications/protocols.
  • Traffic per QoS classes.
  • Rule- or time-based reports.
  • Real-time flow analysis.
  • Unlimited history flow storage.
  • In-depth flow details with inbound and outbound traffic per host/application.
  • Full IPv6 support.
  • Distributed storage and statistics.
  • Centralized reporting.

Flow Standard

  • Cisco NetFlow v5-7, 8–v9
  • Cisco NSEL (Cisco ASA NetFlow export)
  • Juniper cFlow
  • Huawei Netstream
  • IPFIX (HP, others)
  • sFlow
  • jFlow
  • Re-export to other flow collectors

Benefits

The traffic analysis with StableNet® helps you answer critical management questions about your network: What exactly causes my network traffic?

  • Understand where the traffic is being generated from.
  • Who are the users?
  • What applications are they using?
  • Who and what is consuming the bandwidth?
  • Is my network being attacked?
  • Diagnose traffic problems faster.
  • How is Quality-of-Service working?
  • Are network usage policies being followed?
  • Monitor application trends and behaviours.

Key Features

StableNet® reports are fully customizable for a multitude of technologies and to ensure that the right audience has the relevant reports for troubleshooting, capacity planning and forecasting, SLA and KPI monitoring, etc. Reporting features include:

  • Real-Time & Historical Reporting – Available via the Web portal, users can view the latest and historical data as well as defined searches for specific date/time views. Real-time graphical/tabular views can be obtained using the Analyzer and Group Analyzer function.
  • Capacity Planning & Predictive Forecasting – Reports assist engineering and service management teams in maintaining high levels of service availability by proactively forecasting and trending the usage of business infrastructure service components. Threshold alerting, 95th percentile and baseline deviation reporting is also supported with fully customizable KPIs available to tune to your network requirements.
  • Response Time & Transaction Reporting – Synthetic transaction reporting is fully supported, response time, IP SLA, URL availability/response.

Key Report Types

As previously stated, StableNet® has a very flexible reporting engine, measure-once-report-many-times methodology, this therefore allows the user to include any measurement into a generated report type. Report example types include:

WAN/LAN

  • Inventory (asset) – h/w, s/w, o/s patch, etc.
  • Performance
  • Availability
  • Usage – CPU/processors – memory, storage, etc.
  • Environmental – temperature, power, cooling
  • KPI threshold
  • Baselining
  • Response
  • QoS
  • NetFlow – application awareness, real-time QoS, TOPn
  • TOPn conversations
  • IP SLA

VoIP – IPT/IPCC/IP-TV

  • Inventory (asset) – h/w, s/w, o/s patch, etc.
  • Call statistics – CDR (Call-Data-Records)
  • Response
  • Packet-Loss
  • Jitter
  • Availability
  • IP SLA
  • MOS
  • ‘R’-Factor
  • Usage – CPU/processors – memory, storage, etc.
  • Environmental – temperature, power, cooling

Hosting/Datacenter Infrastructure

  • Inventory (asset) – h/w, s/w, o/s patch, etc.
  • Server hosting infrastructure – Windows, Linux, Solaris, OSX, etc.
  • Performance
  • Availability
  • Usage – CPU/processors – memory, storage, etc.
  • O/S patching inventory
  • KPI threshold
  • Baselining
  • Response
  • Environmental – temperature, power, cooling

Wireless

  • IP Core
  • Mobile backhaul
  • IP RAN
  • 2G, GRPS, 3G, HSDPA, LTE
  • WiFi APs
  • Inventory (asset) – h/w, s/w, o/s patch, etc.
  • Environmental – temperature, power, cooling